Guiding Principles

Quality: We believe in maintaining high standards of quality and being accountable for the work that we do. We will incorporate quality control measures and procedures in the service we provide to our customers and our citizens.

Knowledge: We believe that knowledge is a powerful tool that should be used to improve our department and the entire organization. We will educate our employees in the fundamentals of sound budgeting practices, stay abreast of the most up to date information available, and ensure that the knowledge we attain is communicated among our employees and customers for the benefit of the City of Suffolk.

Proactive: We believe in being proactive to better prepare our department and our customers for the future. We will conduct ongoing research and analysis, employing best practices, being strategic in our approach, embracing positive change, and constantly challenging ourselves to help advance the City of Suffolk.

Customer Service: We believe that customer service is the cornerstone of high performing organizations and we will strive to provide quality and professional service to all of our customers to help them achieve their goals and objectives.

Responsiveness: We believe that in order to be effective in carrying out the mission of our department, we must be responsive to the needs of our customers and we will strive to respond to all requests in a timely and professional manner.

Effective Communication: We believe that the ability to communicate both internally and externally with stakeholders is essential to the success of our department. We will be diligent in our efforts to maintain open dialogue and good communication between our staff, customers and citizens.

Honesty: We believe that honesty should be non-negotiable in our communications with our customers.

Team Work: We believe in team work as a means of carrying out our mission. Everyone plays an important role in our department and will be valued for their contributions to our team.